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Customer Success Stories

At SetNext AI, we empower enterprises worldwide with impactful AI-powered transformations.

From healthcare to operations, these stories reflect how cognitive AI agents, automation & real-time decisioning simplify complexity into growth.

VetRx AI

Intelligent Prescription & Product Advisor

VetRx AI – Intelligent Prescription & Product Advisor

Client: Leading US Animal Health Company (Fortune 1000), Operating in 20+ countries

Problem Statement

Client needed AI-powered solution to automate medicine & supplement recommendations from doctor notes (SOAP & free text). Eliminate manual mapping & enable personalized care.

Solutions Delivered

  • AI agent fully integrated with Veterinary Operating System (vOS®)
  • Generative AI to analyze SOAP notes & free text inputs
  • Extracts species, breed, diagnosis, medications, therapies
  • Product catalog mapping: medicine, dosage, brand, category
  • Fact check: breed suitability, dosage safety, contraindications
  • Critic Services — feedback loop to improve model accuracy
  • Marketing triggers based on patient profile & prescriptions
VetRx AI

Key Capabilities

  • AI-powered prescriptions from SOAP notes
  • Real-time product catalog sync (Snowflake, Mongo Atlas)
  • Medical fact-check engine for breed, condition, dosage
  • Continuous accuracy refinement via Critic Services
  • Personalized marketing triggers based on profile
  • Tailored product promotions and customer engagement

Tangible Business Outcomes

60%

Vet Effort Reduction

Reduced vet effort in product selection & lookup time.

99%

Catalog Accuracy

Near-perfect product availability and up-to-date recommendations.

↑

Higher Conversions

Improved customer engagement & personalized recommendations.

MEL – The Knowledge & Operations Copilot

MEL Copilot

Client: Professional Services | Global Digital Agency | Chesamel US/UK Based Client

Problem Statement: The client needed a scalable AI-driven solution to streamline access to internal processes, templates, policies, SOPs, and client-facing resources while improving portfolio visibility, ticketing, and project delivery.

Key Capabilities

  • Conversational AI for internal & client-facing knowledge access
  • Unified search over Google Cloud Storage, AWS S3, Azure Blob & local files
  • Portfolio & project visibility via intelligent API orchestration from NLP Queries
  • Multi-format document support (Docs, HTML, CSV, Txt, PDF, PPT, Video, etc.)
  • Automated routing of support & marketing queries via HubSpot with CRUD
  • Project lifecycle management via Monday.com integration
  • Role-based access & secure retrieval

Tech Highlights

AI/LLM Layer: Anthropic Claude / Gemini 2.5, MultiModal Support, LangChain

Data Sources: GCS, Google Drive, Pinecone Vector Store, Azure ADLS, S3

Connectors: HubSpot API, Monday.com API, Employee Hero, DPD, Google Analytics

AppStack: React/NextJs, Node.js, Python, RESTful API Gateway, GKE/GCE K8s

Solutions Delivered

SetNext AI delivered an enterprise-grade AI Agent Ecosystem to enable intelligent, self-serve access to business knowledge and operational workflows for both employees and clients. This included:

  • ●

    Retrieval-Augmented Generation (RAG)

    Agent for internal documents, policies, SOPs, templates & training materials.

  • ●

    Unified AI Integration Layer

    Real-time access to employee, consultant, and client portfolios across multiple tools.

  • ●

    IT Support Assistant

    HubSpot integration for ticketing, reminders, escalation workflows.

  • ●

    Project Management Assistant

    Monday.com integration for tasks, timelines, milestones, NLP CRUD operations.

  • ●

    Multi-Channel Interfaces

    Web UI, WhatsApp & Slack for clients, Google Chat for internal teams.

  • ●

    End-to-End Onboarding

    Employee & Client Onboarding via AI conversations & Tool Mappings.

Tangible Business Outcomes

3x

Faster Knowledge Access

3x faster access to critical organizational knowledge.

60%

Reduced Internal Dependency

60% reduction in dependency on internal support teams.

↑ Engagement

Project & Client Visibility

Improved project visibility across teams and client accounts.

Enhanced onboarding via AI-assisted portfolio discovery.

Better visibility for leadership & operational heads globally.

AIDM – AI-powered Metadata & Data Modeling Assistant

Client: Confidential Enterprise Client (Data & Analytics, Global) | Finland, Helsinki

Problem Statement

Client required AI to automate metadata extraction & schema generation across enterprise platforms. The goal was to eliminate manual, error-prone data modeling and reduce time-to-insight.

AIDM

Conversational Data Modeling

Conversational AI agent powered by Generative AI for intelligent metadata & data modeling.

Automated Schema Extraction

Extracted metadata & mapped schemas across SAP, Dynamics, Oracle, Redshift, Postgres & more.

Data Model Generation

Generated Conceptual → Logical → Physical models aligned to user intent with SQL generation.

ETL & Data Lake Integration

Integrated with S3, ADLS, BigQuery, Snowflake to build AI-powered ETL pipelines.

Key Capabilities

  • Conversational interface for Conceptual → Logical → Physical data modeling
  • AI-generated metadata & schema relationships across 20+ enterprise systems
  • Auto-suggestion of Star/Snowflake schema with business-goal alignment
  • SQL script generation for normalized & denormalized models
  • NLP-driven ETL recommendations for Data Lakes & Warehouses
  • Reduced manual modeling efforts and improved consistency

Tangible Business Outcomes

70%

Reduced Modeling Time

Reduced data modeling time by ~70% through intelligent automation.

50%

Faster Onboarding

Accelerated project onboarding by 50% via AI-suggested mappings.

∞

Enterprise Consistency

Delivered consistent reusable models across cloud platforms.

SmartCart AI – Intelligent Supplement Advisor for Equine Care

Client: Prestigious Equine Retail Brand (North America)

Problem Statement

200+ question supplement process overwhelmed customers. Client required a simplified, personalized solution to improve engagement & conversions.

SmartCart

Conversational AI

Replaced 200+ forms with natural conversations to capture inputs.

Multi-Lingual NLP

Supports global horse owners across languages.

Intent-Driven Dialogue

AI narrows supplement needs with fewer precise questions.

Smart Product Filtering

Filters by price, brand, category & availability.

Cart Integration

Embedded into client commerce system for live cart updates.

Key Capabilities

  • Conversational agent replacing 200+ form inputs via Q&A
  • Horse-specific recommendation engine (breed, activity, illness, pasture type)
  • Real-time filters for price, brand, category, and region
  • Multilingual chat for global engagement
  • SmartCart integration for real-time add-to-cart and checkout
  • Continuous learning from user feedback to improve accuracy

Tangible Business Outcomes

85%

Less Customer Effort

85% reduction in customer effort to find supplements.

2.5x

Higher Engagement

2.5x increase in product recommendation engagement.

∞

Global Personalization

Improved loyalty through personalized care paths.

Enabled real-time, multilingual global support.

Strengthened brand image as smart, horse-first shopping.

Cessna Care AI – Call Analytics, Operations & Smart Consultation

Client: Cessna LifeLine Hospitals | Veterinary Healthcare Chain (India & Overseas)

Problem Statement

Massive call volumes, note-taking burden & lost upsell opportunities caused operational inefficiencies and customer experience gaps.

Solutions Delivered

  • Real-time call center analytics: sentiment, agent coaching, upsell triggers.
  • Ambient listening: auto-generates SOAP notes, symptoms & history.
  • PulseCare AI recommends therapies, upsells, subscriptions & care plans.
  • Post-consultation reminders, renewals, and promotion triggers.
  • AI Lab Report Generation for CT, MRI, Ultrasound integrated into EMR.
Cessna Care AI

Key Capabilities

  • Real-Time Call Analytics: sentiment, mood, call quality & cross-sell triggers.
  • Ambient Consultation Listening: auto-captures SOAP notes, behavior & concerns.
  • AI-powered Prescription & Action Plan Generation.
  • AI Lab Report Generation (CT, MRI, Lab Results)
  • Personalized Marketing Automation & Follow-up AI Agents
  • Continuous critic model refinement through clinician feedback.

Tangible Business Outcomes

4x

Higher Call Capacity

4x higher call center capacity during peak hours.

75%

Less Manual Workload

75% reduction in doctor’s manual note-taking workload.

95%

SOAP Accuracy

95% accuracy in SOAP documentation generation.

30%

Revenue Growth

30% increase in cross-sell and subscription-based revenues.

50%

Customer Loyalty

50% improvement in customer satisfaction and loyalty.

∞

Care Continuity

Improved patient care continuity and proactive follow-ups.